Reframe
Support
Help with installing Reframe, the AI composition model and your photos.
Contact us
Write to us about problems, questions or privacy requests.
Email2262972364@qq.com
Testing Reframe through TestFlight? You can also send us feedback and screenshots through the TestFlight app.
Please include
- The version and build shown in 我的 › 隐私与支持 (Me › Privacy & Support).
- Your iPhone model and iOS version.
- What you did and what you saw. Screenshots help — share photos only if you want to.
Common questions
Reframe says the AI composition model is downloading.
On supported iPhones the model normally arrives with the app. It is downloaded after you open Reframe if the system couldn't finish it during installation — for example when you update from an earlier test version, or the connection dropped.
The download is about 2.8 GB. On Wi‑Fi it starts by itself; on cellular or in Low Data Mode Reframe asks first. You can keep shooting with basic composition tips meanwhile.
The download paused or seems stuck.
When you leave Reframe, iOS may pause the download. Open Reframe again and it continues by itself without starting over.
If it still doesn't move, check your connection and free space, then go to 我的 › AI 构图模型 (Me › AI composition model) and tap 继续下载 (Continue download).
I only see basic composition tips.
AI composition needs iOS 26 or later and an iPhone with 8 GB of memory or more. On other iPhones, Reframe still helps with basic composition tips.
You can see what your iPhone supports in 我的 › AI 构图模型 (Me › AI composition model).
What is the enhanced model?
An optional, free model for iPhones with 12 GB of memory (about 5.4 GB to download). You'll find it on the 拍照 (Camera) tab or in 我的 › AI 构图模型.
After downloading, keep Reframe open with the camera closed until it finishes checking that the model runs on your phone. Once the check passes, both modes switch to it and the standard model is deleted. Analysis can take longer. You can switch back with 改回标准模型 (Back to standard model).
Camera access.
Reframe needs the camera to frame and take photos. If you turned it off, go to Settings › Reframe › Camera.
Saving and exporting photos.
Photos are saved in Reframe's 照片 (Photos) tab. To put one in your iPhone's Photos library, open it and tap 导出到系统照片 (Export to Photos); iOS asks for permission to add photos the first time.
Deleting a photo in Reframe doesn't delete copies you've exported.
Freeing up space.
You can delete the composition models in 我的 › AI 构图模型 and download them again later.
Uninstalling Reframe removes the photos stored in the app — export the ones you want to keep first.
Deleting your account and data.
Delete a photo in the 照片 (Photos) tab. To remove the Apple sign-in information stored on your iPhone, use 删除账号 (Delete account) in 我的 (Me).
To stop using Sign in with Apple for Reframe, go to Settings › your name › Sign-In & Security › Sign in with Apple. Uninstalling Reframe removes all of its data from your iPhone.
Which languages are supported?
The app is currently in Simplified Chinese. This website is available in English and Simplified Chinese.